Support

GENERAL

Triasx prides itself on the level of support able to be given both pre sale and post sale. We deal with difficult problems often associated with co-siting, high data rates and traffic congestion.  Triasx has a comprehensive understanding of the problems that can arise in these situations and our solutions are always centered on network optimisation, enhanced radio system performance, improved quality of service, reduced OPEX and increased revenue.  Our products are typically unique to each application and can provide the technical solutions - quickly and efficiently

Pre Sales Support
Many capacity or coverage issues are caused by interferance weather by an adjacent operator or through bad installation techniques.  Triasx Pre sales support can include the selection of an approprate filter to mitigate interferance to arrange a trial on site to determine if a filter solution can help a interferance situation.  Triasx can also provide on site technical expertise in filter selection if required.

The quality of the interconnect is another source of interferance, see the Triasx footprint articles for more information.  Triasx can also provide on site trial testing of the interconnect to determine the benifit of testing using PIM.

For details on how to contact a Triasx office or representitive to help you with your interferance issues please go to the "Contact Us" Page and detail the issues you are have and a engineer will contact you as soon as possible

Post Sales Support
Triasx has a number of sales offices around the glode in different time zones.  These offices can provide technical support and advice on short notice.  For technical support please go to the  "Contact Us"  page of the web site and detail the issues you are have and a engineer will contact you as oon as possible

For details on how to return a product to Triasx for repair see the Repair Procudure page for details